Frequently asked questions
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Customers & Wallet
Does the customer need an app?
No. They join with a QR code and get a web card instantly, and can add it to Apple Wallet or Google Wallet.
What if a customer changes phone?
If they gave an email, they can restore the card with a one-time link. The old pass and QR stop working when the card is reissued.
Can customers opt out of offers?
Yes, at any time from their card page or from the unsubscribe link in any promotional email.
Running the program
Can I run several programs?
Yes. For example a coffee card and a separate pastry card.
How are mistakes corrected?
Managers reverse a transaction or make an adjustment with a written reason; both are logged and never silently deleted.
Can staff abuse the system?
Staff only act at their assigned stores, within daily earning limits; reversals and manual adjustments are reserved for managers.
Security & privacy
What data do you store about customers?
A first name and, if provided, email, phone and birthday, plus their loyalty activity. QR codes contain only a random signed identifier.
Can a customer's data be deleted?
Yes. The business can export or erase a customer's data. Erasure removes personal data and keeps only anonymous ledger entries needed for financial integrity.
Are businesses isolated from each other?
Yes. Every business's customers and data are isolated, and access is checked on the server for every action.
Pricing & licensing
What happens if I stop paying for updates?
You keep every feature you acquired and your customers keep their cards. Paying again unlocks everything released in the meantime.
Is hosting included forever?
No promise of free hosting forever: hosting and wallet infrastructure are covered by separate service terms.